Episode 44 – Respond to Customers

You should always reply to messages, comments, reviews, and tags as much as you can.

It sounds like a daunting task, but when you’re first starting up, you’re not likely to get many — it sounds harsh, but it’s true.

As you grow, to save yourself time, on some social media platforms like Facebook, you can set up automatic replies to answer the simpler questions.

Responding to customers makes them feel heard and valued by you and your brand. Which they should be — they’re your source of income!

That’s this weeks GBN Tips.